FAQ's and disclaimer


How does the App rating system work?
Betfair surveys 100 active customers of each Vendor application quarterly. To receive a rating in the App Directory, there must have been 5 customer ratings for that App.

Are these Vendors "certified"?
While Betfair makes no representation in respect of the software or services (including but not limited to any promotion offered by any Vendor) listed in the App Directory, each software application (at the time that it is listed in the App Directory) is technically compliant with Betfair’s Vendor guidelines.

Do I need to pay an API subscription fee to use one of the Vendor products?
No, you do not have to pay any subscription fees to Betfair to access a Vendor application. You will come to an agreement with the Vendor for the use of the application, and that Vendor will be responsible for all support. If you have any technical questions or issues, please report these to the Vendor.

How do I sign up for one of the Vendor products?
In order to use any of the products/services you see listed in the App Directory, you should contact the Vendor directly.

I can't see what I want, what are the other options?
Can't find what you're looking for in the Directory? Do you have unique development needs? Please contact one of our Bespoke software providers.

If I have a problem with the application, who do I contact?
Please contact the relevant Vendor for any questions or issues with a particular software application. Betfair does not provide technical support for Vendor applications. To make use of any Vendor applications, you must enter into an agreement with the appropriate Vendor, which is separate from your account with Betfair.



The software and services listed in the App Directory have been created by third-party vendors. The fact that such software and services are listed in the App Directory does not constitute or imply any form of endorsement or recommendation by Betfair.

Betfair lists the software and services in the App Directory as a service to its customers, however Betfair is not liable for the accuracy of the information in the App Directory. Customers wishing to verify that the information is correct should contact the relevant software vendor.

Betfair gives no warranty in respect of any software or service made available through the App Directory and accepts no responsibility for any loss (direct or indirect) suffered by you as a result of your use of any such software or service.



Enhance your Exchange experience by using an App. Get up and running by following these five easy steps:

  • 1 Find out what Apps do by reading our learning articles.
  • 2 Search for the best App for you by using the filters or search bar.
  • 3 Learn more about the features and benefits and check the community rating. Many Apps offer a free trial – try before you buy.
  • 4 Download the App from the vendor’s site by clicking the ‘Download’ button.
  • 5 Use your Betfair account credentials to log on to the App. Your vendor will provide guidance and support on getting up and running on the App.
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